If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on Hikpoo website. Return requests must be raised within 48 Hours of Product Delivery.
Valid Reasons to Return an item
- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
- Delivered product is incomplete (i.e. has missing items and/or accessories)
- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
- Delivered product is does not match product description or picture (i.e product not as advertised)
- Delivered product does not fit. (i.e. size is unsuitable)
Change of Mind is not applicable for return and refund.
If the item received is damaged, defective, incorrect, or incomplete, a refund will be issued based on Hikpoo’s assessment.
Note: We do not accept returns for any used items.
Special Note: For any kind of damage issue customers have to complain in front of or in presence of the delivery man or courier office staffs, otherwise it should not be granted. Customers need to do unboxing videos for any items, where the unboxing process, invoice, etc. should be clearly visible for internal and external investigation. For any case where the items is not similar to what customer ordered, the item is broken, parts missing, damaged, etc. then customers are required to send the unboxing videos to [email protected] and inform our customer service (+8801709096655) and/or send a message to our Official Facebook Page ( www.facebook.com/HikpooOnlineShopping ) about the incident.